Contact Centre
Gemteq’s Contact Centre division offers specialist permanent,
contract and temporary recruitment services dedicated
to call centre, customer service and internal sales environments. Our team of consultants
have strong call centre management experience and therefore understand call centres
and its staffing requirements.
We provide contact centre staff across all industries, including:
- customer service information centres
- technical support hotlines
- telemarketing units
- Market research facilities
- Debt collection agencies
- Corporate enterprises
With our strong brand positioning and volume driven candidate sourcing strategies
we are well positioned to add real value to your next search for entry level through
to senior management candidates.
We offer:
- Specialist consultants dedicated to call centre, customer service and telesales environments who will offer comprehensive knowledge and networks
- 360 recruitment methodology, providing tight control from job order to completion and a single point of contact throughout
- State-of-the-art technology, incorporating an extensive database of high calibre candidates
- Ability to develop talent pools specific to client requirements
- Project recruitment services to cater for volume recruitment drives
- A proven track record of delivery across all sizes of call centres and corporates throughout Australia and New Zealand.
We Specialise in:
- Customer Service – Inbound / Outbound
- Telesales – Inbound / Outbound
- Appointment Setting / Lead Generation
- Business Development
- Internal Sales
- Market Research
- Collections
- Help Desk Support
- Quality Assurance and Training
- Management and Operations
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